Something has gone horribly wrong in the world when the CEO of United Airlines not only defends, but praises, his employees for assaulting and then dragging a passenger off an airplane.

In a letter to employees on Monday evening, United CEO Oscar Munoz wrote that “[o]ur employees followed established procedures for dealing with situations like this.”


When a passenger with a ticket won’t give up his seat on a flight that was not overbooked, your established procedure is to call security, assault the passenger, and drag his bloodied and disheveled body from the plane?

This is not normal.

Worse, I fear that this incident is another reminder of how standards of decency in this country are beginning to fray.

It is time in the United States for leadership from someone with the skill to unite instead of divide. Sadly, no one at the top—of corporations or the government—has stepped up since the incident on United flight 3411 to assume that vacancy.

How sad.

Today is Thursday, the 13th of April, 2017.

Follow me on Twitter at @DecisionLab.